Billing Terms & Conditions

At Ecoca, we are committed to providing a transparent and secure billing process for our customers. Please read our billing terms and conditions carefully before making a purchase.

1. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely to ensure the protection of your personal and financial information.

2. Payment Authorization

When you place an order, you authorize Ecoca to charge the specified amount to your selected payment method. You must ensure that the payment details provided are accurate and up-to-date.

3. Billing Currency

All transactions are processed in GBP (£). If your bank account is in a different currency, the conversion will be handled by your bank, and additional charges may apply.

4. Order Confirmation

After completing your purchase, you will receive a confirmation email containing:

  • Order number
  • Billing details
  • Summary of the purchased items

Please review this email carefully. If you notice any discrepancies, contact us immediately at contact@ecoca.com.

5. Taxes and Duties

  • United Kingdom: Prices listed on our website include applicable VAT.
  • International Orders: If we begin shipping internationally, customers will be responsible for any applicable customs duties or taxes in their respective countries.

6. Failed or Declined Transactions

If your transaction is declined, verify your payment details or contact your bank for assistance. If the issue persists, please reach out to us for help.

7. Refunds and Returns

For information on refunds and returns, please refer to our Return and Refund Policy. Refunds, if approved, will be credited back to the original payment method.

8. Billing Disputes

If you believe there has been an error in billing, contact us at contact@ecoca.com within 7 days of the transaction. We will review your claim and provide a resolution.

9. Security and Privacy

Your billing information is handled securely and in accordance with our Privacy Policy. We use encryption and secure payment gateways to protect your data.

10. Contact Us

For any questions or concerns regarding billing, please contact us: